Last Updated: February 1, 2026
1. Service Delivery
Max Tech Solution Ltd provides professional recruitment services. As our services are digital and service-based rather than physical products, this Delivery Policy outlines how our services are delivered to clients and candidates.
- All packages are charged as a one-time service fee — no recurring billing or subscriptions.
- Service initiation begins within 2 business days of payment confirmation.
- Full service delivery completed within 30 days of purchase (Starter: 14 days, Professional: 21 days, Business: 30 days).
2. Digital Service Delivery
2.1 Account Access
Upon purchase of a service package:
- Account credentials delivered via email within 1 hour of payment confirmation
- Access to client dashboard activated immediately
- Welcome email with service details and next steps sent within 2 hours
- Login instructions and support resources provided
2.2 Service Activation Timeline
Our service activation schedule:
- Starter Package: Activated within 24 hours of purchase
- Professional Package: Activated within 12 hours, account manager assigned within 24 hours
- Business Package: Activated immediately, account manager assigned within 4 business hours
- Enterprise Package: Custom onboarding schedule agreed during consultation
3. Communication Delivery Methods
3.1 Email Communications
Primary communication method for:
- Candidate submissions and CVs
- Service updates and notifications
- Reports and analytics
- Documentation and contracts
All emails delivered to registered email address within minutes of sending.
3.2 Platform Notifications
Real-time notifications via client dashboard for:
- New candidate applications
- Interview scheduling
- Status updates
- Messages from account manager
3.3 Phone Communications
For urgent matters and consultations:
- Direct phone support during business hours (9 AM - 6 PM GMT, Monday-Friday)
- 24/7 support for Business and Enterprise packages
- Scheduled consultation calls as per service agreement
4. Document Delivery
4.1 Candidate CVs and Profiles
- Submitted via secure client portal
- Email notification sent upon submission
- Documents available for download 24/7
- Secure, password-protected access
4.2 Reports and Analytics
- Weekly Reports: Delivered every Monday by 10 AM GMT (Professional and above)
- Monthly Reports: Delivered within 3 business days of month end (Business and Enterprise)
- Custom Reports: Delivered as per agreed schedule
4.3 Contracts and Legal Documents
- Service agreements sent via email within 2 hours of purchase
- Employment contracts for placed candidates delivered within 24 hours
- All documents digitally signed via secure platform
5. Candidate Delivery Timeline
5.1 Initial Candidate Submissions
- Temporary Staffing: 24-48 hours for urgent roles, 3-5 days for standard roles
- Permanent Recruitment: First submissions within 7-14 days
- Executive Search: Initial candidate pool within 4-6 weeks
- Contract Recruitment: Submissions within 5-10 business days
5.2 Ongoing Submissions
Continuous candidate flow until position is filled or service period ends:
- New candidates submitted as they are identified and screened
- Weekly updates on search progress
- Pipeline reports showing candidates in various stages
6. Service Delivery Hours
6.1 Business Hours
Standard service delivery hours:
- Monday - Friday: 9:00 AM - 6:00 PM GMT
- Saturday: 10:00 AM - 2:00 PM GMT (Business and Enterprise only)
- Sunday: Closed (except emergency support for Enterprise)
6.2 Public Holidays
Limited service delivery on UK public holidays:
- Emergency support available for Enterprise clients
- Email monitoring maintained
- Regular service resumes next business day
7. Geographic Coverage
7.1 UK Coverage
- Full service delivery across all UK regions
- Local market expertise
- In-person meetings available in London and major cities
7.2 International Services
- International recruitment services available upon request
- Delivery timelines may vary based on location
- Additional terms may apply for international placements
8. Delivery Delays
Service delivery may be delayed due to:
- Technical issues or system maintenance
- Force majeure events (natural disasters, pandemics, etc.)
- Client-caused delays (incomplete information, delayed responses)
- Public holidays and business closures
- Unusual market conditions or candidate scarcity
We will notify you immediately of any anticipated delays and provide updated timelines.
9. Delivery Confirmation
We confirm delivery through:
- Email read receipts for important communications
- Platform notification confirmations
- Client acknowledgment for candidate submissions
- Signed contracts and agreements
10. Failed Delivery
If service delivery fails due to:
- Incorrect contact information provided by client
- Email filtering or blocking
- Unresponsive client communication
We will attempt alternative delivery methods and request updated contact information.
11. Service Completion
Service delivery is considered complete when:
- Candidate successfully placed and started employment
- All agreed deliverables provided
- Client confirms receipt and satisfaction
- Guarantee period begins (where applicable)
12. Quality Assurance
We ensure quality delivery through:
- Regular client feedback collection
- Service level agreement (SLA) monitoring
- Continuous improvement processes
- Staff training and development
13. Contact for Delivery Issues
If you experience any delivery issues, please contact us immediately:
Max Tech Solution Ltd
1 Grafton Way
London, United Kingdom
WC1E 6JN
Email: [email protected]
Phone: Available in your account dashboard